Service
12-MONTH TERM
Not monitored
Maintenance Sun 01:00–03:00 ICT
Storage
0%
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Files
0%
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Projects
Documents
User manual
9 sectionsInformation states
ISO 1965001_WIPBeing drafted. Visible only to the team producing it.
02_Shared for TeamChecked internally, released for cross-discipline coordination.
03_PublishedApproved and issued. The only state the client cites.
04_ArchiveSuperseded, kept read-only for the audit trail.
Supporting folders
05_Incoming for ReviewThe one place outside parties can upload.
06_ResourceTemplates, families and drafting standards.
Installed software
Autodesk RevitAEC COLLECTION
Autodesk AutoCADAEC COLLECTION
Autodesk NavisworksAEC COLLECTION
Service level
- Service period
- 30 months · Jul 2026 – Dec 2028
- System availability
- 99% per month
- Support hours
- Mon–Fri 08:30–17:30 ICT
- Response · resolution
- 1 · 3 working days
- Access requests
- 3 working days from signed form
- Planned maintenance
- Announced in advance